10 10

Accueil parfait, concept innovant et très pratique. Hôtel idéalement situé à Rouen. Parking facile. A recommander sans hésitation. Une des meilleures adresses de Rouen.

5 10

1. I am a Platinum member "3081032104826515" and for the last two weeks I have enquired about the fact that the room is HOT and if the air conditioning is working or can be put ON. I have been told that it will be next week, next week, next week. Today is Sunday, 23 of May and I am now told that it will be on Tuesday 25 May. Why- it's been 20 degrees plus for the last week. 2. Integrity Issue with staff(?): I spoke with three different guests who are staying at the hotel. Each said they had A.C. in their rooms: 2nd floor and 3rd floor, I am on the 5th floor. One guest (who I spoke with)was actually checking today and I mentioned this to the Staff member at the front desk. She said it is not possible because the A.C. is not on. I went back to the guest who was still sitting in the front lobby who heard the conversation. She just shrugged her shoulders and didn't say much. So, I naturally am questioning the integrity of a staff member about the truth. Additionally, I am now wondering if the A.C. will be turned on next week...even if it is enough from preventing sweat-skin moisture while I am in the room. I'm now keeping the regrigerator door open (level 6) just to cool the room down! Not very environmentally "green", but I need a good night sleep at this point. I am a Consultant and it is prudent that I get a good night sleep. 3. While writing this, I heard a room door close. It was a couple leaving their room. I introduced myself and we spoke about the room temperatures. They expressed that their room was on the hot side and they slept without any covers through the night. They said they were going to mention it at the front desk. Hope this knowledge above helps. Lastly, I did report to the manager (not the receptionist at the front desk) that my bed-sheets and pillow-cases had not been changed in 10 days. I told her that I marked the each very discretely with a pen, so I knew exactly the number of days. She asked why I didn't report this earlier, I stated I wanted to see just how long this would go on, but 10 days was obviously enough. She was very concerned and even asked if I would write a letter explaining my experience. Perhaps this is not systemic within the room services, but there is truly a lack of mentoring and quality checking which is also obviously by repeated: empty soap container not refilled, plastic cup not replaced, not to memtion I found my room door ajar (yes, not closed in a locked position)upon return. Again, I hope you appreciate my comments. I truly have better things to do with my time than writing about how I can help to improve your business QC policies and representation of hospitality with excellence with the service of personalised stays. Kind Regards, William

9 10

AVONS passer plusieurs sejour dans le suitehotel, toujours bien reçus . hot.el agréable , personnel sympa, chambre propre et fonctionnelle, nous reviendrons chez vous.

0 10

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